Hanif Payak

16 Sassafras Lane | Monmouth Junction, NJ 08852

hanifpayak@yahoo.com | 732.325.5532

Sr Professional Services Consultant

Network & Systems Operation/Architecture

Areas of Expertise

VIrtualisations platform – IoT(Connected Car) – Wireless Technology (LTE/GSM/CDMA/DIAMETER...) – LINUX – Application Management – Solution Development –System Security – Data Security – Product & Service Integration/Migration –Telecommunications & Ethernet Technology – Networking Protocol (BGP/OSPF/MPLS…) – Network Operations –Vendor Relations

Professional Experience

Professional Services Consultant -II

Engaged as Consultant II – Traffix, role provides both remote and on-site post-sales technical assistance of F5 products to customers and F5 partners. This role will specifically support or Traffix/Signaling Delivery Controller Product. Primary duty is to handle and solve multiple active cases of diverse technical scope where analysis of data requires evaluation of identifiable factors.

·            Provided Level 1 through Level 3 remote and on-site technical support to troubleshoot and resolve hardware and software issues on F5 devices

·            Successfully completed initial installation of F5 devices into customer environments as per project requirement

·            Proactively and effectively communicate status, plan-of-action, and resolution of issues to Provide F5 customers and partners with a consistently high-quality support experience.

·            Participated in on-going training with F5 products and related technologies to internal team and as well as to customers.

·            Effectively manage cases escalations to engineering teams while maintaining customer communication and Managed multiple cases and prioritize them based upon customer and business needs

·            Successfully inmplemented F5 product in various Virtual Environment like VMWare, OpenStack, Docker and KVM.

·            Conducts network studies and traffic analyses, prepares network capacity forecasts and recommends modifications that will reduce costs and/or improve service.

·            Implemented Connected Car IoT platform with F5 SDC for Client IoT project for Various Car Vendors.

·            Demonstrated extensive knowledge of LINUX, various protocols for LTE(DIAMETER, GTP, RADIUS,..).

·            Extensive Experience with various LTE Core Componenets like PCRF, OCS, OFCS, DRA, DEA, PGW, SGW and MME.

·               Participated in writing a MOPS and SOW  and  Test cases  for project requirement and assisted implementation of test cases.

·            Successfully Being flexible in work hours and being able to work effectively on-site at customer’s locations.

·            Integrated SPLUNK  with F5 SDC Application to create Dashboard for KPI and status  Monitoring

 

 

 

 

Professional Services Consultant

Engaged as consultant for Tekelec industry-leading global provider of Diameter Signaling Routers for LTE. Collaborate with external teams to identify opportunities for deploying LTE across United States, lead on implementation of DSR into LTE for client. Manage daily deployment and testing Task with team across product-launch and integration efforts throughout comprehensive development lifecycle.

·            Successfully provided Services include initial system implementation design and architect, network integration, system provisioning, capacity analysis, special feature implementation, Test Plan creation and execution and other services as specified by the support contract and statement of work

·            Engaged in Service delivery activities include on-site and remote implementation of new systems, technical discussions, and explanations of proposed solutions with customers, development of methods of procedure and other documentation as required by the customer.

·            Implimented Design and Creation of use cases, call flows, policy rules, routing rules, and database query logic/scripts based on customer’s Business and Service Use Cases.

·            Implimented product on Virtualisez Environment like Open stack, KVM and VmWare.

·            Successfully lead deployment DRA Integration between MME, HSS, PGW,  and PCRF for LTE infrastructure.

·               Engaged in Architecture of Various Harware and as well as on VM Wareto deploy DSR application with LINUX Platform.

·               Provide Support for migration of Millions of live subscribers from legacy 3G interfaces to new 4G LTE Diameter Signaling Nodes.

·               Implemented process and create efficient Documentation MOPs for deployment to reduce time frame.

·            Participated in the design, delivery, and administration of a Mentorship program for Professional Services personnel and Partners.

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Sr Engineer – NATIONAL Network Service Assurance Oss/NMS Consultant

Orchestrated comprehensive operations within OSS/NMS and Engineering Department representing 7 employees across 320+ markets and 29M subscribers. Manage applications to support large national wide operation high availability of network tools. Provided multiple change-management initiatives optimizing Network Operation Center infrastructure, championing establishment and deployment of LTE requirements for future enhancement.

·               Pioneered introduction of LTE with 20 MME deployment and roadmaps for integration between legacy 2G/3G and new deployment of LTE.

·               Strengthened comprehensive internal processes by authoring detailed cross-company operational requirements and end-to-end network core operational plan.

·               Provide key role in new Application integration for LTE and deploying of ALU SAM 5620.

·               Deployed SPLUNK for network-security compliance program throughout the national wide core network and as well as customer facing network devices, successfully manage 300GB/day data volume of network syslog to reduce reporting time by 15%.

·               Provided 24*7 tier 3 level support on various OS platform and as well as telecom application deployment and troubleshooting,

·               Configured Multiple ALU and CISCO routing and switching devices with OSS platform, also help tier 2 departments to reduce the deployment time.

 

network Support consultant

Engaged 150-member team in supporting operation of outages and planned outages 24*7 also analysis, resolution, and follow up of customer impacting events within the Verizon Wireless network. Fostered relationships with vendor network to determine centralization strategies needed to streamline multivendor applications into single-standard platform model. Collaborated with internal subject-matter experts to define equipment needs and standards.

·               Minimized Outages 50% by championing introduction of client-automation and efficient process.

·               Successfully troubleshoot 4G LTE routing, digit by digit routing transactions in multivendor environment like Alcatel Lucent, Ericsson, Tekelec...

·               Provide troubleshooting with various telecom elements BSC, MSC, BTS, PDSN, SGSN, GGSN, eHRPD, SGW, PGW, MME, and HSS and demonstrated various network protocol like TCP/IP, BGP, OSPF, Diameter, Radius.

·               Collaborated with other roaming partner carrier to troubleshoot roaming related technical issue.

 

Manager - Managed Services [2009 to 2010]

Led implementation and network support team of 10 across multisite operations, building departmental infrastructure from the ground up. Built and maintained consultative relationships with client network, interfacing with each entity to promote corporate vision and objectives.

·               Utilized SPLUNK application for system security and reporting to reduce analyze time for client systems and network.

·               Designed detailed service-delivery workflow for network and system support, leading assessments of all entrance and exit criteria.

·               Manage critical escalation from multiple clients for client network, system and application troubles and requirements.

 

Sr network system Engineer – International Telecom OPERATION [2006 to 2009]

Led daily operations for MPHASIS LTD and NSN for worldwide 2G/3G data services for their clients within 76-member team.  Orchestrated multiple Engineering teams in optimally delivering data and voice technologies, collaborating with team. Analyzed team SLA and help reduce SLA time by creating process and documentation.

·               Designed, Implemented and support multiple ALU, CISCO network devices for telecom clients.

·               Installed and configured various flavor of  windows/LINUX/UNIX systems.

·               Created documentation for troubleshooting, deployment process and as well as MOP for various planned activities.

Implimentation Engineer, Network Implementation and support –Bharti Airtel

Network Engineer, Client Support Services – ITCG

Bachelor of Science in Computer Science – VNSG University – INDIA